At Cada Loco, we want you to be 100% satisfied with your purchase. We kindly ask that you carefully read our returns and repair policy before making your purchase:

Returns and Refund Policy

Return Period

You may return defective or damaged products within 5 days of receiving your order. Items must be unused, in their original packaging, and in the same condition in which they were received.

Defective or Damaged Products

If your product arrives defective or damaged, please contact us immediately by sending a photo of the issue to our WhatsApp: +506 7299 9389. We will review your case and, if approved, we will cover the return shipping cost.

Repairs and Shipping

We do not offer refunds. If the product has a manufacturing defect, we will cover the shipping costs to receive it, repair it, and return it to your address. To start this process, please contact us at +506 7299 9389 with a description and photos of the issue.

Limited Warranty

Repair coverage applies only to manufacturing defects and does not cover damage caused by improper use, normal wear and tear, or accidents.

Terms for Reserved Products

• Reserved products must be paid for or collected within 1 to 2 months.
• If the customer does not complete the payment or collect the product within this timeframe, the amount paid will be forfeited, and the agreement will be considered closed with no right to claim.

If you have any additional questions, you can contact us on WhatsApp at +506 7299 9389. We are here to help.